Appointments are required. We encourage you to schedule appointments well in advance, especially prior to major holidays. All appointments must be secured with a credit card (we accept Visa, Mastercard, Discover or American Express) to ensure your appointment time. Don’t worry, we do not disclose this information to any other party. Your card number is encrypted and securely kept in your client file. We do not charge you in advance of the appointment. Please refer to our cancellation policy prior to reserving your appointment time. Scheduling an appointment is your acceptance of this policy.

We understand that sometimes things can suddenly pop up, but please provide us with a minimum of 24 hours to cancel or reschedule your appointment. If appropriate notice is not given you will be charged 50% of the scheduled service. If you do not notify us at all, (no-show), the service will be considered rendered and 100% of the scheduled service will be charged. Should you arrive late for a scheduled appointment and time does not allow us to perform some or all of your treatment, the full amount of the service will be charged. Appointments made last minute, (less than 24 hours prior to service), are not exempt from this policy.

As a courtesy, our system automatically emails appointment reminders 24 hours prior to the scheduled service. If you choose not to provide us with your email address, we are unable to offer you a reminder at this time. Should the appointment reminder system fail for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.

Please arrive 5-10 minutes early to your appointment, so you’ll have plenty of time to grab a beverage and/or snack and do any paperwork that may be required. Late arrivals will limit the time of your service, as your appointment will end at the scheduled time to accommodate the next client’s appointment. We will do our best to accommodate you; however, in some cases, it may be necessary to reschedule your appointment. In such cases, the cancellation policy will apply.

If you are booking a fill, please make sure that you currently have lashes on. We cannot do fill services on clients that have not previously had a full set of lashes applied. Any fill that has less than 40% of lashes left on is considered a new full set.

We accept Visa, Mastercard, Discover, American Express, and cash. For your convenience, tips can be added via credit card at checkout. If you prefer, you may tip your stylist in cash or via payment app.

All treatments and packages are non-refundable. Any unused services in your package will not be refunded.

Gift cards are not redeemable for cash and cannot be replaced if lost or stolen. Please note that gift cards may not be returned or exchanged.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Open or used goods are exempt from being returned.  To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at FreeNaps@winqlashbar.com.

Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at FreeNaps@winqlashbar.com and send your item to 1094 Commonwealth Avenue, Boston, MA, 02215, United States.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to 1094 Commonwealth Avenue, Boston, MA, 02215, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.